Refund policy

1) 7-Day Return Right (digital products)

If you're not satisfied within 7 days of delivery, you may return the account for a refund.

To qualify, you must return access (see "Returning access" below).

A $25 processing/admin fee applies per account to cover irreversible costs (security resets, platform checks, payment fees).

2) Any-Time Clean-Account Satisfaction

At any time after delivery, if your account is completely clean (no platform strikes/violations and no breach of TikTok/YouTube ToS), you may choose one of the following, one time per account:

• Free replacement, or
• Full refund to your original payment method.

Not sure if your account is "clean"? Contact us. We'll check fast so you do not need a chargeback.

What counts as "clean"?

No active or historical strikes, warnings, content takedowns for policy reasons, spam/inauthentic-behavior flags, suspensions/bans, or demonetization tied to your content or activity.

It's OK if you uploaded videos as long as no violation exists.

3) 30-Day Platform Protection

If your account is restricted, disabled, demonetized, or removed by TikTok/YouTube within 30 days of delivery for reasons outside your behavior, we will replace it free or refund you in full—your choice.

Examples that qualify:

• Random or unexplained platform action.
• Eligibility/monetization issues not caused by your content or behavior.

Examples that do not qualify:

• Actions caused by content that breaks platform rules.
• Spam/inauthentic behavior or other ToS breaches.

4) Shadowban / Zero-View Protection (common issue)

You're protected if your content consistently gets 0 views.

Eligibility (all must be true):

• You posted at least 10 public videos on the account.
• Each video stayed public for at least 24 hours.
• Each video shows 0 views (or effectively zero / not surfacing) in the platform's analytics.
• This is reported within 30 days of delivery.

What you get:

You qualify for our replacement or refund (your choice) under this policy.

How we verify (simple):

• Send us screenshots of the account's video list or analytics showing 10 public uploads and 0 views.
• Confirm the upload dates (a quick screen or exported list is enough).
• Confirm the videos are public (not private, not unlisted, not age-restricted).

Notes to avoid delays:

• Reused/AI-spammy/duplicate content can trigger platform limits. If we see a policy-related cause, we'll guide you to fix it or offer a goodwill replacement.
• If your videos had any views, we'll still help diagnose. If it behaves like a reach cap and you're within 30 days, we'll usually replace to keep you moving.

5) How to get help (3 simple steps)

1. Contact us → support@monetizedprofiles.com (or live chat). We reply within 1 hour during working hours.
2. We evaluate → We may ask for basic proof (account username/ID, quick screenshots, and whether the account is clean or shadowbanned). Most cases are verified same day.
3. We resolve → We replace or refund immediately after verification. Refunds go to your original payment method.

Promise: We will handle your inquiry—no matter the issue.

6) Returning access (digital products)

To complete a replacement/refund, please:

• Relinquish access: provide current login where applicable; remove recovery email/phone you added; disable 2FA you enabled (we'll send a secure handover checklist).
• Stop using the account after handover.
• Delete local tokens/backup codes if any.

Once confirmed, we issue your replacement or refund right away.

7) Eligibility, security & buyer responsibilities

To keep accounts secure and warranty-eligible:

• Change email and password within 48 hours of delivery.
• Enable 2FA.
• Follow TikTok/YouTube ToS at all times.

If a specific product listing requires special setup (e.g., eSIM, region/device), please follow those instructions. Otherwise, eSIM is not required.

8) Delivery timeframe

• Normal delivery: within 24 hours.
• During rare high-demand periods: up to 3 days.

If we fail to deliver within 3 days, you may request a full refund or keep waiting with priority.

9) Duplicates, mistakes, and unrecognized payments

• Duplicate/accidental orders → we refund immediately.
• Don't recognize the charge? Email or chat us; we'll confirm the descriptor and refund if needed.
• Suspected unauthorized use → we'll secure the account and refund once verified.

10) How refunds are paid

• Refunds are sent to your original payment method and currency.
• Bank processing times: usually 3–10 business days.
• We do not refund third-party fees, exchange differences, or irreversible network costs beyond the $25 admin fee for the 7-Day Return Right.

11) Chargebacks (why to contact us first)

Chargebacks pause access and take longer. We resolve almost everything directly and faster.

If a chargeback is filed, we must provide evidence to your bank; this can delay your outcome.

Contacting us first almost always means instant replacement or refund without bank delays.

12) Policy updates & your rights

• We may update this policy when platforms or payments change.
• The version in force at your order date applies, unless a newer version is more favorable to you.
• Nothing here limits your mandatory consumer rights under applicable law.

Final reminder — contact us first

For any issue—zero views, access, delivery timing, or billing—use our official support channels.

This is the fastest, most reliable way to resolve your request under this policy.

• Email: support@monetizedprofiles.com
• Live chat: available on-site
• Response time: within 1 hour (working hours)
• Billing name on your statement: ASCENTIR*